Order Cancellation Policy
At Winshop, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate order cancellations whenever possible. Please review our order cancellation policy below:
Cancellation Window:
You may request an order cancellation within 2 hours of placing your order. Once the 2-hour window has passed, we may have already processed and shipped your order, making it difficult to cancel. Therefore, we encourage you to contact us as soon as possible if you wish to cancel your order.
How to Request a Cancellation:
To request an order cancellation, please contact our customer support team via email at support@winshopbd.com or by calling our dedicated cancellation hotline at +880 1521-518155. Please provide your order number and a clear request for cancellation.
Confirmation of Cancellation:
Once we receive your cancellation request within the specified time frame, we will promptly review it. If your order has not been processed or shipped, we will cancel it and send you a confirmation email.
Shipped Orders:
If your order has already been shipped, we are unable to cancel it. In this case, you may return the item(s) according to our Returns and Refunds Policy once you receive them.
Exceptions:
Please note that certain items may be non-cancellable or non-refundable, such as personalized or customized products. Additionally, promotional or limited-time offers may have specific cancellation policies, which will be clearly stated at the time of purchase.
We strive to provide the best customer service possible, and we appreciate your understanding of our order cancellation policy. If you have any questions or concerns, please feel free to contact us.
Cancellation Window:
You may request an order cancellation within 2 hours of placing your order. Once the 2-hour window has passed, we may have already processed and shipped your order, making it difficult to cancel. Therefore, we encourage you to contact us as soon as possible if you wish to cancel your order.
How to Request a Cancellation:
To request an order cancellation, please contact our customer support team via email at support@winshopbd.com or by calling our dedicated cancellation hotline at +880 1521-518155. Please provide your order number and a clear request for cancellation.
Confirmation of Cancellation:
Once we receive your cancellation request within the specified time frame, we will promptly review it. If your order has not been processed or shipped, we will cancel it and send you a confirmation email.
Shipped Orders:
If your order has already been shipped, we are unable to cancel it. In this case, you may return the item(s) according to our Returns and Refunds Policy once you receive them.
Exceptions:
Please note that certain items may be non-cancellable or non-refundable, such as personalized or customized products. Additionally, promotional or limited-time offers may have specific cancellation policies, which will be clearly stated at the time of purchase.
We strive to provide the best customer service possible, and we appreciate your understanding of our order cancellation policy. If you have any questions or concerns, please feel free to contact us.
